Terms of service

Terms of Service

Last Updated: 9/18/26

Welcome to Zuvani. These Terms of Service ("Terms") govern your access to and use of our website Zuvani.in, and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms. Please read them carefully before using our website.

1. Account Terms

You may be required to provide certain information to create an account or complete a purchase, including your name, email address, phone number, billing address, and shipping address.

You agree that the information you provide is accurate, complete, and current.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

You must notify us promptly if you believe your account has been accessed or used without authorization.

We reserve the right to suspend or terminate accounts where we reasonably believe there has been misuse, fraud, violation of these Terms, or unlawful activity.

2. Eligibility

By using this website, you represent that you are legally capable of entering into a binding agreement under applicable Indian law.

If you are below the applicable age of majority, you should use this website and place orders only with the involvement and permission of your parent or legal guardian.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colors, and other information displayed on our website are accurate.

However, colors may appear slightly different depending on your device or screen settings, and minor differences in packaging or appearance may occur.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

We do not guarantee that every product description, image, price, or other website content will always be completely accurate or current.

4. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time without prior notice. However, changes will generally not affect orders that have already been accepted and confirmed, except where correction is required due to an obvious pricing or technical error.

Applicable taxes, shipping charges, or other fees will be displayed during checkout where applicable.

We accept the payment methods displayed on our website at the time of purchase.

Payments may be processed through third-party payment providers. We do not generally store complete card or payment credentials on our own servers.

If a payment fails, is reversed, appears fraudulent, or cannot be verified, we may cancel or place the relevant order on hold.

5. Order Placement and Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation acknowledging that we have received your request. This confirmation does not necessarily mean that your order has been accepted.

An order is considered accepted when Zuvani confirms the order for fulfillment or dispatch.

We reserve the right to refuse, cancel, or limit an order for legitimate reasons, including:

Product availability
Incorrect pricing or product information
Suspected fraud or unauthorized activity
Duplicate or unusual orders
Shipping restrictions
Errors in the order
Violation of these Terms

If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order, subject to applicable law.

6. Shipping and Delivery

We currently ship to locations within India.

Estimated delivery times are provided during checkout or on the relevant product/shipping page. Unless otherwise stated, orders generally require 7-10business days for processing before dispatch.

Delivery times may vary depending on your location, courier availability, weather, holidays, public events, logistical disruptions, or circumstances outside our reasonable control.

Once an order has been handed to the applicable delivery partner, tracking information may be provided where available.

Customers are responsible for providing an accurate and complete shipping address and contact information.

If a package cannot be delivered because of an incorrect address, failure to receive the shipment, or repeated delivery attempts, additional charges or other arrangements may apply where permitted.

7. Returns and Refunds

Where a return is permitted, the product may need to meet applicable eligibility requirements, including being unused, undamaged, and returned with its original packaging, accessories, or other materials where required.

Certain products may be non-returnable due to their nature, hygiene considerations, customization, or applicable law.

If a product arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us at Zuvani@gmail.com within 15 days of delivery with your order details and, where appropriate, photographs or other evidence.

Approved refunds will generally be processed using the applicable payment method or another legally permissible method.

Refund processing times may depend on the payment provider or financial institution.

Nothing in these Terms limits any mandatory consumer rights or remedies available to you under applicable Indian law.

8. Cancellations

Order cancellation requests should be sent to Zuvani@gmail.com as soon as possible after placing an order.

We will attempt to accommodate cancellation requests before an order is processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.

9. Prohibited Uses

You may use our website only for lawful purposes.

You must not use our website to:

Violate any applicable Indian or other applicable law
Commit fraud or facilitate fraudulent activity
Attempt to obtain unauthorized access to our systems
Interfere with website security or functionality
Upload malicious code, viruses, or harmful material
Scrape, copy, reproduce, or commercially exploit website content without permission
Impersonate another person or provide misleading information
Abuse, threaten, or harass our employees, representatives, or other customers
Use the website to place fraudulent or unauthorized orders
Circumvent security, access restrictions, or other technical measures
Engage in activity that could damage, overload, or disrupt our website

We reserve the right to restrict or terminate access where we reasonably believe prohibited activity has occurred.

10. Intellectual Property

All content on our website, including our brand name, logo, graphics, photographs, text, designs, product descriptions, and other materials, is owned by or licensed to [STORE NAME], unless otherwise stated.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without our prior written permission.

11. Third-Party Services and Links

Our website may use third-party services such as payment processors, shipping providers, analytics services, advertising platforms, and other service providers.

We may also provide links to third-party websites.

Third-party services operate according to their own terms and policies. We are not responsible for the availability, content, security, or practices of third-party websites or services except to the extent required by applicable law.

12. Disclaimer

We make reasonable efforts to keep our website and product information accurate and available.

However, to the maximum extent permitted by applicable law, our website and its content are provided without warranties beyond those that cannot legally be excluded.

Nothing in these Terms excludes or limits any warranty, guarantee, consumer right, or remedy that cannot lawfully be excluded or limited under applicable Indian law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Zuvani will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or purchase of products, except where such liability cannot legally be excluded.

Where liability can legally be limited, our total liability in connection with a particular order will generally not exceed the amount actually paid by you for the product giving rise to the claim.

This limitation does not apply to liability that cannot legally be limited or excluded under applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless [STORE NAME], its owners, employees, service providers, and representatives from claims, losses, liabilities, or expenses arising from your unlawful use of our website, violation of these Terms, or infringement of another person's rights.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services, or applicable laws.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

16. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection rights or dispute-resolution mechanisms available under applicable law, disputes arising from or relating to these Terms or your use of our website shall be subject to the jurisdiction of the courts located in [mumbai, Maharashtra, INDIA].

Nothing in this section prevents a consumer from exercising any mandatory legal right to approach a competent consumer forum, authority, or court available under applicable Indian law.