Refund policy

Return & Refund Policy

Last Updated: 9/18/26

At Zuvani, we want you to feel confident when shopping with us. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we're here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

The product is unused and in its original condition.
The product is returned with its original packaging, tags, accessories, and other included items, where applicable.
The product has not been damaged, altered, washed, or misused by the customer.
You provide your order number and relevant details when requesting the return.
The product is eligible for return under this policy.

Some products may have specific return conditions due to their nature. Please check the product listing where applicable.

2. Return Timeframe

Return requests must be submitted within 7 days of delivery.

To request a return, contact us at zuvani@gmail.com with:

Your order number
Product name
Reason for the return
Photos or videos, where relevant

Requests submitted after the applicable return period may not be accepted, except where required by applicable law.

3. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, incomplete, or different from what you ordered, please contact us at zuvani@gmail.com as soon as possible, preferably within 7 days of delivery.

Please include clear photographs or a video showing the issue and your order details.

After reviewing the issue, we may offer an appropriate resolution, which may include:

Replacement of the product
Exchange
Refund
Another remedy available under applicable law

For products damaged during transit, please retain the original packaging until the issue has been resolved.

4. Refunds

Once your return is received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be initiated within 6-7 days after aproval.

The time required for the refunded amount to appear in your account may depend on your payment provider or bank.

Refunds will generally be made to the original payment method, where technically and legally possible.

If an order is cancelled by Zuvani after payment has been received, the applicable amount will be refunded in accordance with this policy and applicable law.

5. Exchanges

Where available, we may offer an exchange for an eligible product.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

For defective, damaged, or incorrectly supplied products, Zuvani will determine the appropriate resolution after reviewing the issue, subject to applicable consumer rights.

6. Return Shipping Costs

For defective, damaged, or incorrect products

If we determine that the product was defective, damaged during delivery, or incorrectly supplied, Zuvani will COVER the applicable return shipping cost, subject to reasonable verification.

For change-of-mind returns

For returns requested because you have changed your mind or no longer want the product, return shipping will be FREE, provided such returns are permitted for the relevant product.

Any applicable shipping charges will be communicated before the return is processed.

7. Non-Returnable Items

Certain products may not be eligible for return due to their nature, including:

Products specifically marked as non-returnable on the product page
Personalized or customized products
Products that have been used, damaged, altered, or misused after delivery
Products where return is restricted for hygiene or safety reasons
[OTHER NON-RETURNABLE PRODUCTS, IF APPLICABLE]

This list does not limit any mandatory rights or remedies available to consumers under applicable Indian law.

8. Items Damaged After Delivery

Products damaged as a result of misuse, improper installation, accidents, unauthorized modifications, normal wear and tear, or failure to follow product instructions may not qualify for a return or refund.

Where applicable, warranty rights provided by the manufacturer or seller will continue to apply according to their terms and applicable law.

9. Return Process

To start a return, contact:

Zuvani
Email: zuvani@gmail.com

Please include your order number and explain the reason for your return.

Do not send a product back to the return address printed on the package or any other address unless our team has provided return instructions.

Once your return request is reviewed, we will provide the applicable next steps.

10. Refund Delays

If your refund has been approved but has not appeared within the expected timeframe, please first check with your bank or payment provider.

If the amount is still not reflected, contact us at zuvani@gmail.com, and we'll assist you.

11. Customer Responsibility

Customers are responsible for providing accurate delivery information and following reasonable return instructions.

Products must be packaged appropriately when being returned to help prevent damage during transit.

12. Changes to This Policy

Zuvani may update this Return & Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable laws.

The updated version will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us: